USXP and The Virtual Bellhop to Provide Exclusive, Luxurious Luggage Service to Hotel Patrons
NEW YORK–(BUSINESS WIRE)–July 31, 2002
The agreement allows U.S. residents traveling to one of 11 select Fairmont properties within the continental United States or Hawaii discounted access to Universal Express’ platinum luggage delivery service, Virtual Bellhop. Users of the service will have their luggage couriered from their doorstep to their hotel room, allowing them to travel virtually luggage free. The agreement will permit Universal Express access to the broad market of upscale business and leisure travelers throughout North America, and will allow Fairmont to offer its guests another luxurious amenity. Together, Universal Express and Fairmont Hotels will offer unparalleled synergies in the Hotel and luggage delivery business.
“By joining forces with Fairmont Hotels, we hope to offer travelers a new standard in luxury through our Virtual Bellhop service. Travelers will be able to go from their homes to the airport and back without the worries of cumbersome baggage,” Said William Cippola, President of Virtual Bellhop.
Fairmont Presidents Club (FPC) members will receive tiered discounts: Club Members receive a 10% discount, Gold is 15% off, while Platinum members receive a 20% discount off rates. The partnership is currently offered throughout the continental United States and Hawaii only; the Virtual Bellhop plans to expand its service to Canada later this year.
“Our partnership makes perfect sense because we want to remove as much of the stress of travel from our guests as possible, and that is what we hope to do by offering Universal’s Virtual Bellhop service at our hotels and resorts. As airport security becomes more stringent, we see this as another value-added service we can offer our customers,” commented Brian Richardson, vice president, marketing and brand communications for Fairmont Hotels and Resorts.
Being one of the leading hotel companies in the world, Fairmont’s partnership with Universal Express is directly in line with their corporate philosophy of offering excellence and elegance in all areas of customer service. At the same time, by joining forces with Fairmont Hotels, Universal Express hopes to capitalize on a world-renowned reputation and open the door to partnerships with other travel industry leaders.
Virtual Bellhop, a Universal Express Company, is a pioneer in baggage-free travel through sophisticated baggage movement systems and software.
Headquartered in Toronto, Canada, Fairmont Hotels and Resorts is the largest luxury hotel management company in North America. With 38 properties throughout the world, including New York’s famous Plaza Hotel, Fairmont is the epitome of hotel luxury. More information can be found at www.fairmont.com.
Universal Express Logistics (including VirtualBellhop, WorldPost and Luggage Express) and the Private Postal Network. These subsidiaries provide the private postal industry and consumers with value-added services and products, logistical services, equipment leasing and cost-effective delivery of goods worldwide. More information and website locations are available at www.usxp.com.
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